Security and Peace of Mind

Limit fraud, damage and chargebacks with our in-app guest verification technology. DACK gives you peace-of-mind with every guest regardless of booking channel.

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Digital guest experience platform for vacation rentals & hotels. Web guest app, AI-powered communication, custom upsells, remote access

Peace of mind against fraud, chargebacks, and crime

DACK’s guest verification solution ensures that every guest is fully verified before staying at your property. Our verification includes phone and email verification as well as biometric ID scan and facial recognition. This additional guest verification confirms that every guest is who they say they are and reduces the potential for chargebacks, fraud, and crime.

Increase direct bookings, and allow bookings from any OTA

Not all OTA’s are built the same. Some offer more protection than others against chargebacks and fraud. Direct bookings become even riskier because you are the merchant of record. With DACK’s guest verification you can prevent any fraudulent charges through additional screening and validation, allowing you to open up to multiple channels with peace of mind.

Verify once,
check-in anywhere

Guest verification does require additional steps from each guest, but with DACK the guest can verify once and check-in anywhere. The next time your guests stay with you they will be automatically verified by logging into the app, making repeat stays even easier.

Checkout

Capture feedback and get alerts when a guest checks out. Guest’s will be prompted to notify when they’re ready to depart. Once they complete checkout in the app you can begin cleaning or maintenance services to prepare your property for the next guest. During checkout, guests will also be prompted to provide feedback so you can curb any bad reviews before they reach booking channels.

More solutions

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Stay Enhancements

Boost your post-booking revenue from services like upsells, custom requests, and integrated vendors.

Digital Guide

Everything your guests could want in one seamless digital mobile-first experience. Upsells in-depth property guides, easy WiFi, and more.

Digital Access

Reliable, most flexible smart access control in the industry compatible with virtually every lock vendor and cloud provider on the market today.

Local Recommendations

Give your guests a more enjoyable, personalized stay with your custom in-app tour guide.

Guest Messaging

Powerful messaging system enables pinpoint communication before, after, and during guests' stay.

Smart Home

State-of-the-art lighting, music, and thermostat controls and automation along with noise monitoring.

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